Help and FAQ's


What is your return policy?
Please click on link above to see.
What do I do if I never received my order?
Please contact us at We will see what we can find out.
What do I do if I receive a defective order?
Please contact us at Enclose a picture so we can see the damage.
How do I make changes to an order I’ve already placed?
Please contact us at If your order has not been processed we may be able to add to it. Sometimes this is not possible.
Where are you located?
We are located in Douglassville, PA, USA
How do I make sure I order the correct size?
We measure our cutters from the two furthermost points. If you need a specific measurement please contact us.
How do I contact your company if my question isn’t answered here?
We have a chat icon on the right side of the page. Our email is Our phone number is 484-258-9405.


Do you make custom cutters?

No, we do not do custom cutters or custom sizes.

Will your cutters rust?

Yes if not properly taken care of they may rust. Please refer to our Cookie Cutter Care section.


If you have any other questions or concerns please contact us.