Our business hours are 8:00 AM to 4:00 PM Eastern Time (Monday to Friday). The best way to contact us for more information or questions about our products & services is by email. All emails will be answered as quickly as possible during business hours. You can also use our LIVE CHAT button in the lower right hand corner to talk to us immediately. This chat button is usually available during our business hours, with some exceptions. If we are not avaliable for chat please send us an email. Please read our Q&A section on this page before send an email. It may answer your question before you contact us.
Q: What are your cookie cutters made of?
A: Our cookie cutters are made of tin, like a soup can. We do not sell plastic cookie cutters.
Q: When will I get my cookie cutters once I place my order?
A: For all processing and shipping times please visit our SHIPPING page.
Q: Do you take orders over the phone?
A:. No, we do not take orders over the telephone for your security as well as ours.
Please place your order online through our secure checkout system.
Q: I received my credit card statement and do not know what the charge is for, can you help?
A: We ONLY sell cookie cutters. Your credit card statement will have a payment to ATCC. If you have another question about your statement please contact us at firstname.lastname@example.org
Q: I need a cutter made. Can you do that?
A: No, we do not take custom orders.
Q: Do you accept orders through the mail?
A: No, we only accept orders online.
Q: I have a question/problem. How can I reach you?
A: You can check the lower right hand corner of your screen to see if we are available to chat. Live chat is available when our office is open. If we are not available for live chat you can leave a message through our chat system or using the form below. You can also reach us at email@example.com.