Frequently Asked Questions
Do you make custom cutters?
No, we do not make custom cutter OR make custom sizes on our existing cutters.
Where are you located?
We are in Douglassville PA
Do you have a physical store? Can I pick my order up?
No, our facility is just for manufacturing. No pickups allowed. All orders must be shipped
What happens if I don't receive my order?
Please contact us at americantraditioncc@gmail.com and we will see what we can find out.
What if my cutter is damaged?
Please contact us via email or our chat and we can help you get a replacement.
What is your return policy?
We do not accept any returns. Our cookie cutters are made to use with food so it is a safety issue.
Can I make changes to the order I already placed?
Yes. Please contact us within 24 hours. If you order has not been packed or shipped you can make changes.
Will my cutters rust?
Yes, if not properly taken care of they will. Please read about our Cookie Cutter Care steps.