Have a Question?

No we do not have a minimal. If you want our discounts, there is a minimal requirement.

No all orders must be placed online using our secure checkout system.

No all orders must be placed online.

You will see a charge from ATCC if you have made a purchase from us.

The best way is through email. We have a Contact Us form. We can also be reached at 484-258-9405 however since we are only two people we may not be able to answer the phone so please leave a message.

Yes please email us and send a copy of your tax exempt status. We currently only need an tax exempt form from those in PA.

Reasons why you did not receive a confirmation email:

1.The order did not go through. Make sure you were charged for the order and if so read the other reasons.

2. It went to your spam.

3. You gave a mobile number instead of an email and therefore received a text message.

Please contact us and we can see if your order was received. We can then resend your confirmation. If you created an account you will see the order on your account page. You can print an invoice from that page.

Most orders are shipped within 7 business days. business days do not include weekends or holidays. You can view all our times on our PROCESSING AND SHIPPING page.

Our shipping charges are based on weight and location of delivery. Our rates come directly from USPS or UPS. We do supply a small discount over retail rates from those carriers. it is already in the price you see.

You can track your order on our ORDER TRACKING page. You will need your order number and your email/phone number you used while placing the order. Your order will remain "in processing" until it ships.
Our processing times are BEFORE any shipping estimates at checkout. We make all cutters to order and need this time.

The short answer is yes. The long answer is we do not ship to the EU or UK due to ever changing rules and regulations. We ship to the rest of the world that USPS and UPS will deliver to.

We do not accept returns or exchanges. For a full answer on why this is so and/or to answer related questions please see our RETURNS AND REFUNDS page.

Here at American Tradition Cookie Cutters we try to do all we can to help keep the environment safe. ALL of our all metal-tin cookie cutters can be recycled.

  • Once your cookie cutters have lost their life for baking you can use them for the kids.

  • They can use them to trace and make great pictures for all those around them.

  • They can decorate them with beads and glue and use them for gifts or tree decorations.

  • And once they can't be used anymore in your household please remember to recycle them. Tin can be used again and again, so don't let them hit a landfill.